Frequently asked questions
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General Questions
What is StylistsPayStylists.com?
We’re an online marketplace where independent vendors (beauty industry professionals, business owners, and beauty industry marketing specialists sell their services directly to professionals seeking their knowledge and resources. We use WooCommerce and WC Vendors to provide a smooth shopping experience.
How do I contact customer support?
You can reach our customer support team via the "Contact Us" page or email us at [email protected]. We strive to respond within 24 hours.
Is my data secure on your website?
Yes, we prioritize your security by using SSL encryption and adhering to GDPR and other relevant data protection laws.
Shopping & Orders
How do I place an order?
Browse various storefronts, stylists and products, add the content you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Can I purchase products from multiple vendors in one order?
Yes! Our platform supports multi-vendor shopping, allowing you to purchase items from different beauty professionals and stores in a single transaction.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways listed at checkout.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified by only working with the Pro or Premier Seller. Please contact us if you need additional support.
Downloads & Delivery
How will I receive my purchased digital products?
Once your payment is processed, you will receive a confirmation email with a link to download your purchased digital products. Alternatively, you can access your downloads from the "My Account" dashboard under the "Downloads" section.
What file formats are available for download?
Our vendors provide a wide range of digital products, including but not limited to:
- Videos: MP4
- Documents: PDF, Microsoft OneDrive links, Google Drive links
- Images: JPEG, PNG, SVG, GIF
- Compressed Files: ZIP
- Workable Spreadsheets: Microsoft Excel, Google Sheets
- Presentation Decks: Canva, Google Slides, Microsoft PowerPoint
Each product page specifies the file format included in your purchase.
Are there any restrictions on downloading digital files?
Yes, downloads may have limitations such as:
- A maximum number of downloads per file (e.g., 3 downloads per purchase).
- A time limit to access your files (e.g., 30 days from the purchase date).
These details are specified on the product page and your order confirmation.
Can I re-download a file if I lose it?
Yes, you can re-download your files as long as they are within the allowed download limit and time frame. If access expires, please contact the vendor or our support team for assistance.
What should I do if my download isn’t working?
First, check your internet connection and ensure you’re logged into your account. If the issue persists, contact our support team or the seller.
Are digital products delivered instantly?
Most digital products are available for instant download after payment. In rare cases, the vendor may need additional time to deliver customized files. This will be noted on the product page.
Can I share my downloaded files with others?
No, purchased files are licensed for personal use only unless stated otherwise on the product page. Sharing files without authorization violates our terms of service and may lead to account suspension and/or termination.
What if my downloaded file is corrupted or incomplete?
If you encounter issues with a downloaded file, contact the vendor directly through your account dashboard. Our support team is also available to help resolve the issue promptly.
Returns & Refunds
Is there a return policy?
Return policies vary by Pro or Premier Seller. Please review the seller's return policy on the product page before making a purchase.
How do I request a return or refund?
Contact the vendor directly via your account dashboard. If you encounter any issues, our support team is here to assist.
How long do refunds to process?
Refunds are processed within [specific timeframe, e.g., 5-10 business days] after the seller approves your return.
Seller Related Questions
How can I become a Pro or Premier Seller on your platform?
Sign up here. Select either the Premier or Pro account and complete your registration. From there you can start creating your storefront.
Are there fees for selling on your platform?
Sellers/Vendors pay a commission on each sale. The commission percentage is outlined in the vendor terms and conditions.
Can Pro or Premier Sellers set their own prices and policies?
Yes, sellers have full control over pricing, shipping options, and return policies, provided they comply with our marketplace rules.
Technical Support
Why is my payment declined?
Ensure your card details are correct and check if your bank has flagged the transaction. If the issue persists, contact our support team at [email protected].
What browsers and devices are supported?
Our website is optimized for all modern browsers (Chrome, Firefox, Safari, Edge) and works seamlessly on both desktop and mobile devices.
Legal & Privacy
Where can I find your terms of service and privacy policy?
Both documents are accessible via links in the footer of our website
How do you handle disputes between community members and Pro/Premier sellers?
We encourage direct communication between community members and Pro/Premier sellers via our platform. We also encourage the use of the review section to thoughtfully update future buyers on said particular seller.